Wednesday, March 30, 2011
What NOT to do when you get a bad review! AKA THE GREEK SEAMAN
You knew this was coming.
First off, I am the king of bad reviews so I feel like I should say something on this huge train-wreck. With what Vincent Zandri is doing with his book The Innocent and how it has went beyond the tipping point, well this same thing works in the other direction. Here is the link to the Review so you can get some background: BigAl's Books and Pals:
And the you-tube: Video
After this show she is racking up bad reviews on Amazon and her Facebook page is being blasted. It looks like she has not been on her page yet and this storm is just getting going. I bring this up as a example of what not to do when you get a bad review.
Face it, not one of us want a bad review. It hurts and it is hard not to take personal. On the other hand, if you ask for one don't get mad when you get one. Just by writing a book and putting it on the market you are open to the good and the bad.
My first book had a ton of problems and is in editing yet again. But I understand what I lack and I am doing everything I can to fix the problems. I get some good reviews and some bad reviews but as long as the person is good about it I figure it is their right.
In this case Al did a great job in handling it and was very nice. He did not provoke her and we could go on and on about it. But let us learn... when we get bad reviews take them to heart. See if they are right and if you need to correct something do it if you can. But the truth of the matter is this: Your biggest fan is wrong and your worst enemy is wrong, the truth is somewhere in the middle.
The next thing is understand a bad review may at times be just as good as a good one. A lot of people are scared to trust a book that has all 5 star reviews, they think most of them are friends or family and want to know the good and the bad. There was no comments on this review for a few days and it might have not done anything to hurt her but she kept pushing and once the people took up the fight it was on!
Lesson #3 is never be a jerk. No matter what try to be nice. If someone is going to blast you in a review don't lower yourself and blast back. Take it and use it. I have this blog and a following because of a bad review. My book was called the worst book ever and I was told in a review to never write again. Now I didn't listen, in fact I use it to reach out to others and if you know about what we do here you would agree that in a way she put a fire under me. It is all in how you use it.
The last thing is how things go beyond the tipping point. We have a few authors that have reached this point and once the snowball starts down the hill it will take on a life of its own. This is also going on here, but in a bad way. People are talking, it is being pushed across the internet and there is nothing she can do to stop it. Remember before you feel sorry for her, she did this, she opened her mouth and pushed... It is sad how bad it is getting for her but it is also sad that she did not have enough in herself to take the review and move on like an adult.
Here is the correct response: Thank you for the review, I will look into the formatting errors and have it re-edited. I am so glad you liked the main story and I hope once it has been worked through you can review it again and maybe we can move the 2 stars up to 5.